Welcome to Fire Safety Pro Store (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website safetyhydrants.com and all purchases made through our store. By accessing our site or placing an order, you agree to be bound by these terms.

1. Website Use and Intellectual Property

1.1 Authorized Use

Our website is intended for professional customers including municipalities, utility companies, and distributors seeking fire hydrants, valves, and related safety equipment. Personal use is permitted but not our primary focus.

1.2 Intellectual Property

All content on this site, including product descriptions, images, and technical specifications, is our exclusive property or used with permission. You may not reproduce, distribute, or create derivative works without our express written consent.

2. Products and Services

2.1 Product Descriptions

We make every effort to accurately describe our professional-grade fire safety products including:

  • Assembled Fire Hydrants and replacement parts
  • AWWA-compliant valves and accessories
  • Valve repair kits and components
  • Specialized equipment for municipal water systems

While we strive for accuracy, minor variations in specifications may occur. Contact us at [email protected] for technical clarification before ordering.

2.2 Professional-Grade Equipment

All products are designed for professional installation by qualified personnel. Proper installation and maintenance are the customer’s responsibility.

3. Ordering and Payment

3.1 Order Process

Orders are processed within 1-2 business days (excluding weekends/holidays). You will receive:

  • Order confirmation email
  • Shipping notification with tracking

3.2 Accepted Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order. For security, we do not store payment information.

3.3 Pricing and Taxes

All prices are in USD. International customers are responsible for any customs fees, duties, or taxes imposed by their country.

4. Shipping Policy

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95): Via DHL/FedEx, delivered in 10-15 business days after shipment
  • Free Economy Shipping: For orders over $50 via EMS, delivered in 15-25 business days

4.2 Delivery Areas

We ship worldwide except to Asia and certain remote regions. Some products may have additional shipping restrictions.

4.3 Delivery Responsibilities

Customers must:

  • Provide accurate shipping information
  • Be available to receive professional equipment deliveries
  • Inspect shipments immediately upon receipt

5. Returns and Exchanges

5.1 Return Eligibility

To qualify for return/exchange:

  • Request must be initiated within 15 days of delivery
  • Items must be in original, unused condition with all packaging
  • Original proof of purchase must be provided

5.2 Non-Returnable Items

For safety and hygiene, these cannot be returned:

  • Opened repair kits or parts packages
  • Custom-configured AWWA Valves
  • Products showing installation/use

5.3 Return Process

  1. Email [email protected] with RMA request
  2. Receive return authorization (2 business days)
  3. Ship items with RMA number clearly marked
  4. Refund processed within 3-5 days of receipt

5.4 International Returns

International customers are responsible for return shipping costs and customs fees. Original shipping charges are non-refundable.

6. Damaged or Defective Products

Notify us within 48 hours of delivery with photos of the issue. We will arrange expedited replacement at no cost for verified defects.

7. Liability Limitations

7.1 Product Use

Fire Safety Pro Store is not liable for:

  • Improper installation or maintenance
  • Unauthorized product modifications
  • Failure to follow manufacturer guidelines

7.2 Website Use

We are not liable for:

  • Temporary website unavailability
  • Technical errors beyond our control
  • Inaccurate information due to technical issues

8. Customer Responsibilities

  • Provide accurate order and contact information
  • Comply with all local regulations regarding fire safety equipment
  • Ensure proper professional installation of products
  • Contact us before returning any items

9. Governing Law

These Terms shall be governed by the laws of the State of Nebraska, USA. Any disputes shall be resolved in the courts of Douglas County, Nebraska.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of the site after changes constitutes acceptance of the new Terms.

11. Contact Information

Fire Safety Pro Store
502 Pooh Bear Lane
Omaha, NE 68101 USA
Email: [email protected]

For technical support or questions about these Terms, please contact our customer service team.