Shipping Policy

At Fire Safety Pro Store, we are committed to providing professional-grade fire hydrants, valves, and safety equipment with reliable shipping and straightforward returns for our municipal, utility, and distributor customers worldwide.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two shipping options to meet your project timelines:

International Shipping

We ship globally (excluding Asia and certain remote regions). International customers are responsible for any customs fees or import taxes.

Returns & Exchanges

Eligibility

To qualify for a return or exchange:

• Item must be in original, unused condition with all packaging
• Return must be initiated within 15 days of delivery
• Original proof of purchase must be provided

Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

• Subject: Return Request – Order #[Your Order Number]
• Product name and SKU/part number
• Quantity and reason for return
• Your contact information

Step 2: Receive Return Authorization

Within 2 business days, you’ll receive:

• Return authorization number (RMA)
• Return shipping instructions
• Prepaid return label for defective items

Step 3: Package and Ship

Securely package items with all original materials. Include a copy of your invoice and write the RMA number clearly on the package.

Step 4: Refund Processing

After receipt and inspection (3-5 business days):

• Refund Method: Original payment (credit card/PayPal)
• Processing Time: 3-5 business days after approval
• Deductions: Return shipping costs (unless item was defective/incorrect)

Exchange Process

For exchanges:

• Follow standard return process
• Indicate “Exchange” in your request
• Same-value exchanges ship after return receipt
• Higher-value exchanges require payment of difference

Damaged or Defective Items

If you receive damaged/defective equipment:

• Notify us within 48 hours of delivery
• Provide photos of the issue
• We’ll arrange expedited replacement at no cost

International Returns

For customers outside the United States:

• You are responsible for return shipping and customs fees
• Use trackable shipping service
• Original shipping charges are non-refundable