Privacy Policy

Fire Safety Pro Store (“we,” “us,” or “our”) operates safetyhydrants.com (the “Site”). We are committed to protecting the privacy of our professional customers, including municipal fire departments, water utility professionals, and safety equipment distributors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site.

1. Information We Collect

We collect the following types of information to provide and improve our professional fire safety equipment services:

Personal Information

• Contact Information: Name, organization name, email address, phone number, shipping/billing address
• Payment Information: Credit card details (processed securely through PCI-compliant gateways), purchase history
• Professional Information: Job title, department, organization type (municipal, commercial, etc.)

Non-Personal Information

• Technical Data: IP address, browser type, operating system, device information
• Usage Data: Pages visited, time spent on Site, products viewed, referring website
• Cookies Data: See our Cookie Policy below

2. How We Use Your Information

We use the collected information for professional business purposes:

• Process and fulfill orders for fire hydrants, valves, and related equipment
• Provide customer support for professional inquiries and emergency orders
• Verify identity for municipal and bulk purchase accounts
• Improve our product offerings and professional services
• Send technical information, product updates, and safety notices
• Prevent fraud and ensure payment security
• Comply with legal obligations related to fire safety equipment sales

3. Data Sharing and Disclosure

We may share information in these limited circumstances:

• Service Providers: With payment processors, shipping carriers, and IT service providers under strict confidentiality agreements
• Legal Compliance: When required by law or to protect our rights, such as with fire safety regulatory agencies
• Business Transfers: In connection with any merger or sale of company assets
• Professional Partners: With manufacturers for warranty or technical support purposes (only with your consent)

We do not sell your personal information to third parties.

4. International Data Transfers

As we serve customers globally (excluding certain Asian and remote regions), your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws.

5. Data Storage and Security

We implement robust security measures appropriate for professional fire safety transactions:

• 256-bit SSL encryption for all data transmissions
• PCI-DSS compliant payment processing
• Limited access to personal data on a need-to-know basis
• Regular security audits of our systems

While we take reasonable precautions, no internet transmission is completely secure. We retain your information only as long as necessary for business, legal, or tax purposes.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and receive a copy of your personal data
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected]. We may need to verify your identity before processing requests.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember professional preferences (e.g., unit measurements, product categories)
• Analyze Site usage to improve our service for technical buyers
• Prevent fraudulent activity
• Enable shopping cart functionality

You can control cookies through your browser settings, but disabling them may affect Site functionality.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices. We will notify professional account holders of significant changes and update the “Last Updated” date.