At Fire Safety Pro Store, we’re committed to providing reliable fire safety solutions to professionals worldwide. Below you’ll find answers to our most frequently asked questions about our products, shipping, payments, and more. If you don’t find what you need, please contact our team at [email protected].
Product Questions
What types of fire safety products do you offer?
We specialize in professional-grade fire safety equipment including:
- Assembled Fire Hydrants and replacement parts
- AWWA-compliant valves (ball valves, gate valves, check valves)
- Valve accessories and repair kits
- Indicator posts and valve stem extensions
- Hose bibbs, sillcocks, and stop valves
- Resilient wedge gate valves and supply stop valves
Are your products suitable for municipal use?
Absolutely. Many of our products, including our PROFLO® valves and Kennedy Valve hydrants, are specifically designed to meet the demanding requirements of municipal fire departments and public works projects. Our AWWA-compliant valves are ideal for water system applications.
Do you offer repair parts for existing fire hydrants?
Yes, we carry a comprehensive selection of replacement parts including valve repair kits, handles, stems, and accessories for most major brands. If you don’t see the specific part you need, please contact us with your requirements.
Ordering & Account Questions
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal for secure online payments.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save shipping information, and view order history for future reference.
Can I get a quote for a large municipal order?
Certainly. For bulk orders or municipal contracts, please email [email protected] with your requirements and we’ll provide a customized quote, often with volume discounts.
Shipping & Delivery
What are my shipping options?
We offer two reliable shipping methods:
- Standard Shipping (10-15 business days after processing): $12.95 flat rate via DHL or FedEx with full tracking
- Free Economy Shipping (15-25 business days after processing): Automatically applied to orders over $50, shipped via EMS
How long does order processing take?
We process most orders within 1-2 business days. Fire departments with urgent needs should contact us immediately after ordering at [email protected] for possible expedited handling.
Do you ship internationally?
Yes, we serve customers worldwide (excluding some remote areas in Asia). All international shipments include customs-ready documentation to help ensure smooth border crossings for your critical safety components.
How can I track my order?
You’ll receive tracking information via email as soon as your order leaves our Omaha warehouse at 502 Pooh Bear Lane. For international orders, the tracking number can be used on the carrier’s website for updates.
Returns & Warranty
What is your return policy?
We offer a 15-day return policy from the date of delivery for any item that arrives not as described. Items must be in original condition with all packaging. Please contact us at [email protected] to initiate a return.
What if my product arrives damaged?
While we take great care in packaging our heavy-duty equipment, if any item arrives damaged, please contact us immediately with photos of the damage and packaging. We’ll arrange for replacement or refund as appropriate.
Do your products come with a warranty?
Yes, all our products come with manufacturer warranties against defects. Specific warranty terms vary by product line – please refer to product documentation or contact us for details about a particular item.
Emergency & Special Situations
What if I need emergency replacement parts?
Fire departments and emergency service providers facing urgent needs should email [email protected] immediately after ordering with “URGENT” in the subject line. We’ll make every effort to expedite your shipment.
Can I pick up orders at your Omaha location?
Currently, we operate as an online warehouse only at 502 Pooh Bear Lane, Omaha, and don’t offer in-person pickups. This allows us to focus all our resources on fast, reliable order processing and shipping.
Still have questions? Our fire safety specialists are ready to help. Contact us at [email protected] for personalized assistance with your fire hydrant, valve, or parts needs.